Company Information

Who is Celestial Gift Experiences?

Read more About Us >>>

Why the name Celestial Gift Experiences?

The word celestial represents the sky and all that is heavenly. It also represents celestial bodies. Our mission statement guarantees that your experience from purchase to attending the experience will be heavenly and celestial in every way. This innovative concept has been uniquely categorised according to Greek mythological characters, helping you identify an experience best suited to you or your gift recipient`s taste. I’m interested in using Celestial Gift Experiences as staff incentives.

What Corporate Services do you offer?

Read more about our Corporate Services >>>

I operate an experience that I would like to offer through Celestial Gift Experiences – whom should I contact?

We are always looking to provide new and exciting experiences. We look forward to hearing from you. Read more about how to become an Experience Vendor >>>

I am a journalist looking to write an article about Celestial Gift Experiences, whom do I contact?

Read more on who to contact >>>

Do you run an online affiliation scheme?

At present we are not running an online affiliation scheme.

I would like to request a donation from Celestial Gift Experiences for my charity/company, whom do I contact?

Read more on who to contact >>>

Does Celestial Gift Experiences have any presence outside of South Africa?

Yes, there are a few experiences available outside of South Africa. See our VIP department for more information.

Where do your experiences come from?

An extensive network of Experience Vendors based throughout South Africa operate our experiences.

General

How can I contact Celestial Gift Experiences?

• info@celestialgifts.co.za
• Cell 084 8119163
• Fax 0866 588373
• Address P.O Box 39221 Capricorn Square 7948

Read more on who to contact >>>

How can I get a copy of your latest brochure?

Brochures are currently not available.  

Where can I buy Celestial Gift Experiences?

There are 3 ways to purchase:

1. Purchase online at www.celestialgifts.co.za
2. By calling us at 084 8119163
3. By writing to us at P.O Box 39221, Capricorn Square, 7948, detailing the experience you would like to purchase and enclosing payment. You will need to complete a purchase request form to facilitate this.

What method of payment do you accept?

There are 3 ways of submitting payment to purchase Celestial Gift Experiences:

1. VISA or Master card - via our ecommerce gateway or phone.
2. Internet transfer or direct deposit.
• Bank - ABSA 
• Branch - Fish Hoek
• Sort Code - 63-20-05
• Account Number - 4066023864
• Type - Cheque Account
• Swift Code - ABSAZAJJ
3. Cheque or postal order. Make your cheque or postal order out to “Celestial Gift Experiences” and send to P.O Box 39221, Capricorn Square, 7948.

Remember to include your contact details, full experience details if using a Purchase Request Form and note that we cannot reserve dates or despatch gift packs until payment is received in full and cleared into our business account.

What comes in the Celestial Gift Experience gift pack?

All Experience Vouchers are exquisitely presented in a sleek Celestial Gift Experience card and envelope wallet. Vouchers are either personalised with your own special message or left blank for your completion. The card itself includes pertinent information relating to Celestial Gift Experiences as a company as well as booking information. Information relating to the Experience or Product type purchased is included as an insert and covers interesting aspects such as venue, what to wear, weather restrictions etc. as well as our Terms & Conditions. If booking details are confirmed at time of purchase, an itinerary will be included with the gift card. Alternatively, vouchers remain open dated, allowing the recipient 4 months for the experience booking to be made.

For an additional charge of R35, you may purchase a Celestial Gift Experiences gift box, adding further allure as well as sophistication to your purchase. The gift card package as detailed above will be wrapped in tissue paper and inserted into the box giving your recipient the real sensation of opening a present. The gift card or box will arrive in sturdy inconspicuous packaging and can be sent to you or directly to your recipient to arrive by the date of your choice. Read more >>>

Is personal accident insurance included?

Unfortunately personal accident insurance is not included. For your own peace of mind you are advised to take out your own personal accident insurance before attending your experience.

Liability

Users, Buyers or Recipients of any “Celestial Gift Experiences Voucher” agree to waive any claim of any nature they might have against “Celestial Gift Experiences”. Celestial Gift Experiences cannot guarantee the safety standards or acceptable performance of any “Experience Vendor”. Celestial Gift Experiences will not be held responsible for any loss, damage, death suffered by any client whilst participating in the “Experience” supplied by the Experience Vendor. Once an experience is booked, Recipients, Purchasers and Users waive any right to claim for any damages or loss they may encounter. Participators and Purchasers agree that some experiences have dependencies and that neither Celestial Gift Experiences nor the Experience Vendor will be held liable for cancellation or postponement of any experience for reasons beyond their control.

Are there any restrictions (e.g. age, weight or height) that I need to consider before buying the experience?

Certain Celestial Gift Experiences are subject to various requirements. Full details are included online at time of purchase as well as in the gift pack for the recipient’s information. As a purchaser you are advised to be clear of your recipient’s requirements/limitations before making a purchase. As a recipient you are advised to familiarise yourself with all requirements before making a booking. If either party does not pay particular attention to the experience requirements, you may be liable for charges if you have to cancel because they are not met. These restrictions are specified by our Experience Vendors for your own safety.

Do you have any late deals on any of your experiences?

Celestial Gift Experiences often has special prices on various experiences. Read more about our Special Deals >>>

How is the personal data obtained from me used by Celestial Gift Experiences?

Read more about our Privacy Policy >>>

Online Functionality

How do I register with Celestial Gift Experiences?

Read more about how to Login & Register >>>

What are the benefits of Celestial Gift Experiences registration?

In addition to valuable discounts and prizes, members are automatically entered into our quarterly draw for a Solar Choice Voucher with Saturn to the value of R500. A free CGE account provides you with an efficient service:

• Send a “Hint” to someone about the gifts you would like to receive for birthdays, weddings, anniversaries and special holidays. Read more >>>
• Receive special offers via email.
• Receive timely holiday and birthday reminders – never miss a date again! Read more>>> Coming Soon!
• Receive monthly updates with competitions and prize giveaways. 
• Create a Wish List, which you can share with family, friends and loved ones.
• Getting married? Set up your gift registry with us. Read more>>>
• View your account summary including order and booking status.

I forgot my password. How can I retrieve it?

In order to send you your original password, we will need to receive the exact email address used when opening your account. Please select the following link, follow the instructions so that we can send you your password via email.

What is a wish list?

Whilst browsing through the various Experiences you will see an option to add to your Wish List. This functionality simply “bookmarks” all your favourite Experiences so that next time you visit the site you will be able to easily view these items without having to search for them again.

What does it mean to send a hint?

To send a hint is a “cheeky” way of advising the person of your choice about a special experience you wish to receive. Read more >>>

Do you offer a system to remind me to purchase a certificate at a future date?

Yes, read more about our Reminder Service >>> Coming Soon!

What are holiday and personal reminders?

By following some quick easy steps you can let us know about all of the gift-giving holidays, occasions and events for all the important people in your life (such as birthdays, graduation dates and anniversaries) that you want to remember. This information will be saved within your very own CGE calendar, which is available to view anytime you visit our site. Celestial Gift Experiences can even send you an email reminder before each event or occasion.

How does the wedding registry work?

Read more on how the Wedding Gift Registry works >>>

Questions Pre-Purchase

How does Celestial Gift Experiences work?

The gift buying concept is simple. Read more for information on How it Works >>>

What products are available?

Read more about What to Buy >>>

How do I find the experience I am looking for?

You can find the experience you are looking for using various methods. The web template has been designed in such a way to assist you, simply select shop by interest, product, holiday, occasion, personality or experiences to share by using the drop down menus on the left hand side of the web page. Alternatively, you can use our Gift Finder as on the home page or contact us at 084 8119163 where a friendly customer service agent will be able to assist you. If you are still undecided as what to buy then we suggest our range of Solar Choice Vouchers which are designed so that your recipient can choose their ideal experience.

How do I search for gifts by occasion?

At times, picking a great gift is based on the occasion more than the recipient’s interests. Simply use the drop down menu as situated on the left hand side of the web template. Select the occasion you are purchasing for based on the list of holidays and gift-giving occasions, view the experiences and purchase an experience based on your preference or the likely preference of the gift recipient.

How do I search for gifts by interest?

Simply select the interest most applicable to the personality type of the gift recipient, using the available options under “Shop by Interest” which is visible on the left hand side of the web template. Read more >>>

What if I don’t see an interest that matches my gift recipient?

Should you need assistance in choosing the right experience for a gift receiver, please don’t hesitate to contact us on 084 8119163. We can provide you with first hand knowledge for our vast range of products. We are also experts at matching experience gifts to the right personality or group.

Can I personalise the voucher with a message?

Yes, this option is available during the experience purchase process. The voucher is then included in the gift pack.

Can I buy a gift experience voucher and decide the beneficiary(ies) later?

Of course you can. During the purchasing process simply complete the fields so that the voucher remains anonymous as well as having the voucher sent to yourself so that you can complete the necessary particulars by hand at a later date. If you are in doubt in any way please contact us on 084 8119163 so that we can take you through the process step by step.

Do I have to choose a specific date for the experience when I’m purchasing the voucher or can I leave it to the recipient to choose the date?

You do not have to choose a specific date for the experience when purchasing the voucher; we suggest that you leave it open-dated so that the recipient can make their own booking dependent on their personal schedule. If you would like to book a specific date at time of purchase please call us 084 8119163 so that we can check and confirm availability.

Can I buy two or more gift experience vouchers in a single online transaction?

Yes, the online shopping system is designed in such a way that you can keep adding to your order. Once you have finished adding experience products to your order simply click on the “checkout” button to proceed to the payment section.

I want to order 100 gift experience vouchers to give to my staff/customers. What do I do?

Read more on who to contact >>>

I am outside South Africa, can I make a purchase by credit card?

Of course you can. Payment is made in ZAR for which your credit card will be billed the equivalent in your local currency. See currency converter for up to date conversions.

What do I do if I need a receipt or invoice for my order?

Please indicate on the customer notes section that you require an invoice or select the tick box as visible during the order process. This will be sent to the purchaser’s email address, fax number or posted depending on selected preference. Alternatively, please call our customer service number 084 8119163 quoting your order reference number.

Delivery and Despatch

What are your delivery details for the gift packs?

The gift card or box will arrive in sturdy inconspicuous packaging and can be sent to you or directly to your recipient to arrive by the date of your choice. Despatch of either gift pack option includes free registered mail through SA Postal Services.

To ensure security and arrival on your preferred date, we suggest that you opt for the Courier option, which incurs an additional charge. In all instances, CGE guarantees despatch of vouchers within 48 hours of CGE voucher funds being received into our account. 

1. If you have agreed to go with the free postage option and we have received CGE voucher funds into our account, then we will despatch the voucher pack a few days before your required delivery date. The post office estimates delivery within 3 business days, however, we anticipate that it will take between 5 & 10 business days. Please note that we are at the mercy of the SA Postal system.
2. If you have not selected a future date and have selected the courier option, the package will be despatched from CGE within 48 hours of CGE voucher funds clearing into our account.
3. If you have selected a future date, all couriered packages are delivered overnight if received by the post office by 12h00. Please note that we are at the mercy of the courier company used and cannot guarantee delivery times or dates. The successful delivery of all voucher packages is also dependent on whether CGE voucher funds have cleared into our account.
4. Deliveries take place on working days only.  Saturdays can be accommodated please email us if this is your preference.
5. Experiences booked for the benefit of local, national or international visitors, team building or corporate events will be issued and confirmed in the form of a detailed itinerary and confirmation letter. Please Contact Us for further information.

When do you despatch orders?

Orders are despatched within 48 hours of all CGE voucher funds clearing into our bank account, during business hours only.

How long does it take to deliver gift experience vouchers?

Overnight by courier (if ordered before noon). ‘Free Delivery’ certificates are sent via the Post Office registered mail system. The Post Office claims delivery in three days, however, we suggest that you work on 5 – 10 business days.

Can I ask for “same day” delivery?

Unfortunately not, however we could deliver a pro-forma gift experience voucher by email or fax and then later deliver the actual gift pack as per our agreed despatch time frames. The original gift experience voucher contains the voucher number and security code, which is needed when making a booking through our systems or call centre.

Can you guarantee delivery on a specific date?

Yes, there is a facility during the purchase process whereby you can select a specific/future date. This will only be successful if the CGE voucher funds have cleared into our account and if the package is sent by courier within agreed time frames. Please bear in mind that the package is then at the mercy of the courier company used and we cannot offer any guarantees. The SA Postal Office (FastMail delivery is included in the purchase price) and cannot guarantee delivery on a particular day. 

If delivered by courier, what happens if there is no one at home to sign for the voucher?

If you do make use of the courier option, please try to use a work delivery address at time of purchase. This should ensure that a receptionist or the recipient themselves will receive the package by hand, from the courier. If you are only able to provide a home address and the courier is unable to obtain a signature, your recipient will receive a note from the courier, which will be left in their post box. This note will advise the recipient to collect their package at a designated post office.

Where do you deliver?

We can deliver anywhere within South Africa either to physical or post office box addresses. If you require delivery to anywhere other than these areas, please call us on 084 8119163.

What if I’ve made a mistake on my order?

If you have made a mistake please call us on 084 8119163 during business hours, quoting your order reference number. We will do our utmost to try and make any necessary changes.

What do I do if I have any special requirements for my order?

A customer notes box is available during the order process. Typical requirements might include a request for specific voucher denominations or additional delivery instructions. We take note of all customer requirements and try to accommodate all reasonable requests.

What if my gift experience doesn’t arrive in time or is damaged?

Always leave plenty of time when placing orders for experiences so as to avoid disappointment. To assist you with this please read more about our Reminder Service. CGE will despatch your order within the agreed given time frames using the method of delivery as per your request. In all instances, please bear in mind that if you have requested the free postage option then we will despatch the voucher pack a few days before your selected date. Please note that we are at the mercy of the SA Postal Service. If you have chosen the paid courier delivery option we will despatch the voucher pack so that it is delivered on the selected date. In this case we are at the mercy of the courier company used. By selecting a future delivery date CGE will endeavour to have the voucher pack delivered on that date, however, if the certificate doesn’t arrive on time then CGE can’t be held liable. We are doubtful that a package will ever be received damaged. Both gift package options will be placed within another, more resilient envelope to avoid any potential handling damage. If by chance the package is received damaged and there is enough time to despatch another package in time for the gift date then please contact us 084 8119163 so that we can arrange this free of charge.

Problems with the Web Site

The website text is too small for me to read. How can I make it larger?

Select the Text Based Version of the website. Alternatively, on your browser, click on the view menu then text size and choose either a larger or the largest font.

Why can’t I add anything to the shopping bag when I’m placing an order?

If you are using Internet Explorer and have security settings set to ‘high’ then the ‘Add to Shopping Bag’ option won’t work. You can amend this setting by going to the Tools menu, Internet Options, Security Tab and change the slider to Medium.

I haven’t received an on-screen confirmation on completion of my order or booking. What should I do?

Please contact us via email or on 084 8119163 so that we can assist you. In order for us to track the status of your order you will be required to provide various particulars.

I’m not sure if payment has been processed with success, how do I check this?

If you are unsure whether your payment has been processed successfully, then please contact us on 084 8119163 so that we can check this for you.

Why have I received a message saying I have to call Celestial Gift Experiences to complete my booking?

Please contact us via email or on 084 8119163 so that we can assist you.

I have tried to book my experience on your web site, but my name/voucher reference/security code/address/email address isn’t being recognised, what should I do?

If your details aren’t being recognised please contact us via email or on 084 8119163 so that we can assist you.

Why have I received a message saying my session has expired?

To store your shopping bag information we work within timed ‘sessions’. If your ‘session’ has expired, you will need to add your items to the shopping bag again, or please contact us via email or on 084 8119163 so that we can assist you.

About your booking (once you already have a voucher)

I’ve been given a Celestial Gift Experience, how do I book a date?

Follow the prompts at Redeem your Voucher >>>  Or use the booking form.

What dates are available for my experience?

For up to date information regarding availability you are advised to either email or contact us directly on 084 8119163. If you book your experience via the web site you will be prompted to provide 3 different dates after which we will contact you to confirm availability. You are strongly advised to give at least 21 days notice and allow even more flexibility during peak season and holiday time. You should not make any travel or accommodation arrangements until booking confirmation has been received from Celestial Gift Experiences. If you have purchased or received a last minute deal please contact us so that we can make the necessary arrangements.

Can I book my voucher by taking it along to any local venue of my choice?

Unfortunately this is not possible. All bookings have to be made directly through Celestial Gift Experiences. This ensures that your booking is made with an authorised Celestial Gift Experiences Vendor and that your booking is confirmed in writing in advance between “CGE” and its experience vendors.

Can I change my experience for a different one?

Yes, you can change your experience for a different one. If your preferred choice of experience is more expensive you will have to pay in the difference. If your preferred choice is less, the difference will remain on our system for application to your next purchase. Please call us on 084 8119163 in order to arrange the exchange or for more information.

Can I add my vouchers together to buy an experience?

If you have valid Drachma Cheques you can add them together to buy an experience. If your Drachma Cheque(s) total doesn’t equal the price of the experience, you are interested in, you will have to pay in the difference. Please contact us on 084 8119163 to arrange the purchase or for more information.

I’ve lost my voucher, am I able to get a replacement?

We are able to cancel the original voucher as long as it is still valid. We can issue you with a duplicate for a charge of R75 including postage and packaging (regular mail with card and envelope only). Contact us for further information on 084 8119163.

Can I give my voucher to someone else?

Vouchers can be transferred and will incur an admin charge of R75. The original recipient will also have to provide identification as a matter of security. Contact us for further information on 084 8119163.

I don’t want my Celestial Gift Experience, can I get a refund?

Refunds are possible as long as they are for un-booked vouchers and are within 14 days of purchase. A 10% admin charge will be incurred on total cost of voucher only ( with a minimum of R75) and reimbursed to the original purchaser. Refunds are not possible for already booked vouchers.

Can I exchange my gift experience voucher for cash?

Gift Experience Vouchers are not exchangeable for cash. You may transfer the voucher to another person or exchange the experience voucher for another experience or Drachma Cheque.

I’ve already booked a date for my experience, is it possible to cancel or reschedule?

Once you have booked your experience, we advise against rescheduling but may be able to assist if the experience is due to take place within more than 21 days. Rescheduling an already booked experience will incur an administration charge of R75. Understandably some cancellations may be necessary for reasons beyond your control. If these cancellations fall within the 21 day period we will do our best to assist, however, in addition to an administration charge of R75 you may be likely to incur cancellation charges as well. Contact us for further information on 084 8119163.

My voucher has an expiry date; do I actually need to go on my experience before this date?

No, the expiry date on the voucher is the date before which you must contact us to make a booking. The date of the actual experience can be up to a maximum of three months after the original voucher expiry date this reflected as the redemption date. Re-bookings following a cancellation must also be made for a date within this period.

Will my experience go ahead in bad weather?

Various Celestial Gift Experiences are dependant on weather. You are advised to call the Experience Vendor venue before setting out for which the relevant contact numbers will be included in your booking confirmation. If your experience is cancelled due to poor weather conditions, you will be able to rebook.