frequently asked questions

General Questions

How can I contact Celestial Gift Experiences? 

info@celestialgifts.co.za

How do I buy from Celestial Gift Experiences?

Purchase online at www.celestialgifts.co.za

What method of payment do you accept?

There are 3 ways of submitting payment to purchase Celestial Gift Experiences:

Pay online via credit card, PayPal or EFT.

Is personal accident insurance included?

We have public liability insurance to the value of R2M.  We do not offer or include personal liability insurance with our packages.  Kindly arrange this yourself if you are participating in a risky experience. 

Liability

Users, Buyers or Recipients of any “Celestial Gift Experiences Voucher” agree to waive any claim of any nature they might have against “Celestial Gift Experiences”. Celestial Gift Experiences cannot guarantee the safety standards or acceptable performance of any “Experience Vendor”. Celestial Gift Experiences will not be held responsible for any loss, damage, death suffered by any client whilst participating in the “Experience” supplied by the Experience Vendor. Once an experience is booked, Recipients, Purchasers and Users waive any right to claim for any damages or loss they may encounter. Participators and Purchasers agree that some experiences have dependencies and that neither Celestial Gift Experiences nor the Experience Vendor will be held liable for cancellation or postponement of any experience for reasons beyond their control.

Are there any restrictions (e.g. age, weight or height) that I need to consider before buying the experience?

Certain Celestial Gift Experiences are subject to various requirements. Full details are included online at time of purchase as well as on the voucher for the recipient’s information. As a purchaser you are advised to be clear of your recipient’s requirements/limitations before making a purchase. As a recipient you are advised to familiarise yourself with all requirements before making a booking. If either party does not pay particular attention to the experience requirements, you may be liable for charges if you have to cancel because they are not met. These restrictions are specified by our Experience Vendors for your own safety.

How is the personal data obtained from me used by Celestial Gift Experiences?

Read more about our Privacy Policy >>>

I haven’t received an on-screen confirmation on completion of my order or booking. What should I do?

Please contact us via email ~ info@celestialgifts.co.za, so that we can assist you. 

I’m not sure if payment has been processed with success, how do I check this?

Please contact us via email ~ info@celestialgifts.co.za, so that we can assist you.

I have tried to book my experience on your web site, but my name/voucher reference/security code/address/email address isn’t being recognised, what should I do?

Please contact us via email ~ info@celestialgifts.co.za, so that we can assist you.

Why have I received a message saying my session has expired?

To store your shopping cart information we work within timed ‘sessions’. If your ‘session’ has expired, you will need to add your items to the shopping bag again, or please contact us via email so that we can assist you.

About your booking (once you already have a voucher)

I’ve been given a Celestial Gift Experience, how do I book a date?

Please email the operator (or us) whose details are on your voucher and provide them with your date of choice.  

What dates are available for my experience?

For up to date information regarding availability you are advised to email us directly ~ info@celestialgifts.co.za.  If you book your experience via the web site you will be prompted to provide 3 different dates after which we will contact you to confirm availability. You are strongly advised to give at least 21 days notice and allow even more flexibility during peak season and holiday time. You should not make any travel or accommodation arrangements until booking confirmation has been received from Celestial Gift Experiences. 

Can I book my voucher by taking it along to any local venue of my choice?

Unfortunately this is not possible.  Clients must pre-book their experiences directly with the operator as on their voucher.  In some instances we are responsible for making your booking.  Last minute bookings are not possible.  

Can I change my experience for a different one?

Yes, you can change your experience for a different one. If your preferred choice of experience is more expensive you will have to pay in the difference.  There is also a basic admin fee charged for certain types of exchanges.

Please contact us via email ~ info@celestialgifts.co.za, so that we can assist you. 

Can I add my vouchers together to buy an experience?

If you have valid gift certificates you can add them together to buy an experience. If your gift certificates total doesn’t equal the price of the experience, you are interested in; you will have to pay in the difference. 

I’ve lost my voucher, am I able to get a replacement?

The original voucher will be available to download from within the client’s original online customer profile.

Can I give my voucher to someone else?

Yes, you are welcome to give your voucher to another person.  Remember that all vouchers must be used by their expiry date.

I don’t want my Celestial Gift Experience, can I get a refund?

Refunds are possible as long as they are for un-booked vouchers and are within 14 days of purchase. A 10% admin charge will be incurred on total cost of voucher only (with a minimum of R100) and reimbursed to the original purchaser. Refunds are not possible for already booked vouchers.

Can I exchange my gift experience voucher for cash?

Activity gift vouchers are not exchangeable for cash. You may transfer the voucher to another person or exchange the experience voucher for another experience or gift certificate.

I’ve already booked a date for my experience, is it possible to cancel or reschedule?

Once a booking is confirmed, clients are subject to the specific terms and conditions as stipulated by the operator/venue concerned.  Last minute cancellations and reschedules (unless due to weather) are not possible.  Once we have issued your confirmation, please liaise directly with the operator should you wish to reschedule.  Last minute cancellations and reschedules will incur hefty charges specific to each operator/venue.  

My voucher has an expiry date; do I actually need to go on my experience before this date?

Yes, all experiences must be booked and enjoyed by the expiry date of the voucher.

Will my experience go ahead in bad weather?

Various Celestial Gift Experiences are dependent on weather. You are advised to call the Experience Vendor venue before setting out for which the relevant contact numbers will be included in your booking confirmation. If your experience is cancelled due to poor weather conditions, you will be able to rebook.